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Privacy Policy

We value you as a customer and respect your right to privacy. We know that you purchase our products and services because you trust that we stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy policy to show you that we are working hard to protect your privacy.

Information sharing and opt out
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law. Therefore, there is no need for you to opt out. If we change our policy, we will tell you and give you a chance to opt out before we share your information.

Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.

Collecting your personal information
We collect personal information about you from different sources. For example, we collect information you send us on applications and forms. We also collect information from your transactions with our sister companies, others, or us. We may collect information from a consumer-reporting agency or a medical provider. This collection depends on the product or service you request.

Disclosing your personal information
We do not sell your information to anyone. We may disclose this information to a business that carries out services and marketing for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. These include the following types of information.

  • We may disclose information we receive from you on applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, and the property address and value.
  • We may disclose information from your transactions with our sister companies, or us. This may include your account balance, policy coverage, and payment history. This may also include premium paid, preferences, claims, and purchase method.
  • We may disclose information we receive from a consumer-reporting agency or other report. This may include, your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports, and other driver data. This disclosure depends on the products you select.
  • We may disclose information to companies that perform marketing services on our behalf. As permitted by law, we may disclose some information to other financial institutions with which we have joint marketing agreements.

Using your medical information
We sometimes must collect medical information to provide you a product or to pay a claim. We do not use or share it for any purpose, except the following:

  • Underwriting insurance
  • Administering your policy, account, or claim
  • As required or permitted by law
  • As otherwise authorized by you

Internet Policies
What information does Red Wave Insurance Services collect from Web sites? Red Wave Insurance Services may collect the information you provide when you:

  • Request information from the Red Wave Insurance Services Web site
  • Use online tools and calculators
  • Apply online for products
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Apply for a job online

Red Wave Insurance Services contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.

Visitor Data

  • Red Wave Insurance Services collects site-aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our Web site.
  • Red Wave Insurance Services gathers data on its Web site. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our Web site. We also collect information on an individual basis on areas of our Web site that require visitors to logon using an ID and password. We may collect the following data:
    • How many people visit our Web site
    • The pages they visit and the features they use
    • How long they stay on our Web site
    • The Web site people come from before reaching our Web site

Use of "Cookies"
We store a cookie on your computer when you visit our Web site. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let you request information and do business online. Cookies do not have confidential or personal information. They do not track a user after leaving our Web site. We use a third-party tracking utility, which may set cookies, to analyze how users move within our Web site.

Other Online Security
We also use a Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our Web site and your computer.

E-mail
We keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public Web site, this communication may not be secure.

Web Links
It is important to note that other companies or organizations may have links on the Red Wave Insurance Services family of Web sites. We are not responsible for the collection, use, or security of information by the companies or organizations outside of the Red Wave Insurance Services family of companies. Please read the privacy policy of Web sites reached through the use of links from the Red Wave Insurance Services family of Web sites.

Why does Red Wave Insurance Services collect information on its Web site?
Red Wave Insurance Services or our business partners use the information from our Web sites for many purposes:

  • Edits and feedback
  • Marketing and promotions
  • Analysis of user behavior
  • Product development
  • Content improvement
  • Informing advertisers how many visitors have seen or clicked on their advertisements
  • Customize Web site content and layout

What happens if Red Wave Insurance Services changes its privacy policy?
If we decide to change our privacy policy, we will post the changes on our homepage. This way you always know what information we collect, how we use it, and under what circumstances we disclose it.

If we decide to use your personal information in a different way than for the use that we told you when we collected it, we will notify you by posting a note on our Web site for 30 days.

Questions
We value our customers and want you to understand how we use the information we collect. Please contact us if you have any questions about our privacy policy.

We will provide you a copy of your personal information that we control and can reasonably retrieve. To access your information, you must provide the following:

  • All policy numbers you want to access.
  • Please sign your request and have your signature notarized. This ensures the identity of the person requesting the information.
  • We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we do reserve the right to charge a small fee in the future.
  • You may request that we correct your personal information in our files. Please note that we do not control information provided by third parties. So, you will need to contact the third party to correct any information from them.
  • Sometimes we obtain your consumer or credit report. If so, you may request the credit-reporting agency's name and address. You may ask the agency to give you a copy of your report.

Please send any inquiries to us at:

Red Wave Insurance Services
ATTN: Privacy Department
2901 Moorpark Ave. Suite 260
San Jose, CA 95128

When you write to us, please include your name, address, and policy number, and your agent name and number, if you know it. You can contact your agent to change information that we control, such as your address. Or, you may contact your Red Wave Insurance Services customer service representative. The phone number is in your policy packet.

This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice to joint policy or contract holders. Please share this information with everyone covered by your policy or contract. If you request, we will send more copies of this statement.

Thank you for choosing Red Wave Insurance Services. We look forward to building a lifetime relationship with you.

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Our Location

Red Wave Insurance Services

2901 Moorpark Ave. Suite 260
San Jose, CA 95128
Main office: 408-609-3966
Fax: 888-733-1767

Our Providers

Testimonials

Excellent and Professional Service. Thank you Red Wave for going above and beyond my expectations and being there when I needed information. Your service is awesome and you really went out of your way to do so. Thank you again.

Jesse S.
All my insurance needs. I've used Red Wave for all my insurance needs. Home, auto, life and health/dental for my family. My agent, Michelle shopped different insurers for me and found the right fit for my family's needs. Great service and great pricing. Whenever I had questions, she answered them for me. For heath insurance, we looked at Obamacare vs my grandfathered health plan and I stayed with my grandfathered plan. I appreciate the comparative feedback so that I could make the best decision for my family. For auto and home, I was provided several quotes from different insurers. I like this option where I can shop for the best pricing and plans. I highly recommend this company. For life, I needed a policy to protect my family if something were to happen to me. I feel I've protected my family

Koon Y.
I have been insured with Red Wave for several years and hold an auto and rental property policies. Michelle Lin has been stellar to work with when I have had to file claims she has always made the processes simple and streamlined. She is extremely receptive of the requirements and needs of her clients. I have never had issues filing claims and or receiving insurance pay outs. She is very professional and friendly, I would recommend anyone looking for an insurance policy to work with Michelle.

Jeff F.
I needed flood insurance in a pinch after my lender force-placed an expensive policy on a rental property. I emailed Michelle and she let me know my options very quickly and found a policy that will save me over $1200 per year! As a broker, she can shop around for the best rates and programs available. Throughout all our communications and interactions, I found Michelle to be very professional, knowledgeable and straightforward. I highly recommend Red Wave to anyone needing advice and product with all things insurance - you will be in good hands.

Richard W.
I've been using Red Wave for all my personal and professional insurance needs for the past few years. All I can say is that I HIGHLY recommend this company. Michelle(the Broker) is very professional, friendly, and is fully committed to finding the policy that would be in your best interest. She is so patient in answering my endless questions(even repeated ones) and does a wonderful job in making sure I was comfortable with the policy before I signed any papers and put money down. I am a very satisfied customer who will be sticking with this company for a long time! :)

Nancy L.
Got the lowest insurance rates thanks to Michelle. Great service!!

Nathan C.
Very quick and thorough service. Saved us lots of money too! We got home insurance through Michelle. Michelle takes the time to go through the various insurance items and explains what the various items are and which features are important for your particular requirements. Instead of selling a one size fits all package she makes sure the coverage is appropriate so you don't end up spending more than you want or getting less than you need.

J.L.
First off, Michelle is a super nice person. You can tell she really cares about her clients and doing the right thing by them. Being an ex-cop, trust doesn't come easy....I was introduced to Michelle by another business person that was raving about her and what she had done for some people. Since Michelle is an Independent Broker, she is not beholden to any insurance company and can shop ALL of them for the best fit, unlike most brokers. I introduced her to my client and she totally took care of them, going out of her way to help. 5 stars!!

Steve B.
I was introduced to Michelle at Red Wave through a friend and I've been getting insurance through her ever since. We have our cars and home insured through Red Wave and benefit greatly from her quick response and action time. Would recommend her to anyone looking for an insurance broker.

Kirby C.
Michelle is a great insurance agent - she was able to find us a very reasonable rate and was very responsive in helping us work through issues related to our cars.

Mona W.
Michelle helped me with a home policy. I gave her 5 as the service was very efficient, cost effective and her explanation was always very clear.

Eugene C.
Michelle is superwoman. She's an honest, no-nonsense kind of gal. Highly recommended.

Christina V.