First off, Michelle is a super nice person. You can tell she really cares about her clients and doing the right thing by them. Being an ex-cop, trust doesn't come easy....I was introduced to Michelle by another business person that was raving about her and what she had done for some people. Since Michelle is an Independent Broker, she is not beholden to any insurance company and can shop ALL of them for the best fit, unlike most brokers. I introduced her to my client and she totally took care of them, going out of her way to help. 5 stars!!